Refund & Cancellation

Last updated: 17 October 2026

Consultation

Technical samasya par wallet credit

Shop order

Pending/Confirmed par cancel → wallet refund

Pooja

24 ghante pehle tak cancel

1.Refund kahan aata hai

Sabhi manzoor refunds aapke Astrotejas wallet mein credit hote hain, jise aap agli consultation, order, pooja ya premium kundli mein use kar sakte hain. Kuch vishesh sthitiyon mein (jaise galti se duplicate payment) support team original payment method (Razorpay) par refund kar sakti hai — jo aam taur par 5–7 working days mein dikhta hai.

2.Consultations (call, chat, video)

  • Agar pandit request accept na karein, reject karein, ya aap shuru hone se pehle cancel karein — koi charge nahi lagta.
  • Billing sirf consultation ke chalne ke samay ki hoti hai (har shuru hua minute).
  • Network ya technical samasya se consultation beech mein toot jaaye, ya pandit ne seva theek se na di ho, to 48 ghante ke andar consultation ID ke saath humein likhein. Jaanch ke baad uchit amount wallet mein credit kiya jaata hai.
  • Salah pasand na aane ya bhavishyavani sach na hone ke aadhar par refund nahi diya jaata.

3.Shop orders

  • Pending ya Confirmed status wala order "My Orders" se cancel kiya ja sakta hai; chukaaya gaya amount wallet mein refund hota hai.
  • Processing/Shipped hone ke baad cancel nahi hota. Toota ya galat product mile to delivery ke 48 ghante ke andar photo ke saath sampark karein — replacement ya wallet refund diya jaayega.
  • Upyog kiye gaye ya abhimantrit (energised) items wapas nahi hote, jab tak woh kharab na hon.

4.Pooja booking

  • Pooja ke nirdharit samay se kam se kam 24 ghante pehle booking cancel karne par poora amount wallet mein refund hota hai.
  • 24 ghante se kam samay bachne par cancellation sambhav nahi hai, kyunki taiyari aur samagri pehle hi ho chuki hoti hai.
  • Agar hum kisi kaaran pooja na kar paayen, to poora refund ya nayi tithi di jaayegi.

5.Wallet recharge aur premium kundli

  • Wallet recharge non-refundable hai aur cash mein withdraw nahi hota (duplicate/failed payment ko chhodkar).
  • Premium kundli report banne ke baad refund nahi hota. Report generate na ho paaye to paise nahi katte.

6.Refund kaise maangein

support@astrotejas.com par apna registered mobile number, consultation/order/booking ID aur samasya likhein. Hum aam taur par 2–3 working days mein jawab dete hain. Yeh bhi dekhein: Terms of Service.