Account Delete Karein
Astrotejas account aur personal data hatane ka tareeka
App se delete karein
- Astrotejas app kholein aur login karein.
- Neeche Profile tab par jaayein.
- "Mera data delete karein" chunein, password daal kar confirm karein.
Website se delete karein
Kya delete / anonymise hota hai
- Naam, mobile number, email, profile photo aur password — naam "Deleted user" ban jaata hai aur number hata diya jaata hai.
- Janm vivaran (tithi, samay, sthan, rashi) aur saari saved kundli reports.
- Consultation chats ke messages, aur consultation ke saath diye gaye sawaal/janm vivaran (intake).
- AI free-question ke jawab; AI Pandit chat ke messages aur birth details redact kiye jaate hain.
- Notifications aur OTP records.
- Orders ka delivery address aur notes, pooja booking ke notes, refund request ke kaaran.
- Queue me intezaar wali entries cancel; pending refund requests band.
Kya rakha jaata hai aur kyun
- Payment aur wallet ledger, orders aur invoices (amount, taareekh, payment ID) — Indian tax aur accounting kanoon (GST / Income Tax / Companies Act) ke tahat 8 saal tak rakhe ja sakte hain. Yeh records aapke naam/number se jude nahi rehte.
- Consultation ke billing records (duration, amount) aur aapke diye gaye ratings/reviews — "Deleted user" ke naam se.
- Durupayog rokne ke liye number aur device ka ek-tarfa hash, taaki free offer ya referral bonus dobara claim na ho sake. Isse aapki pehchaan wapas nahi banti.
- Wallet me bacha balance delete ke samay khatam (forfeit) ho jaata hai — pehle istemal kar lein.
Samay seema
- Account turant band ho jaata hai aur upar likha data turant hata/anonymise ho jaata hai.
- Server backups se yeh data hamari policy ke anusaar 90 din ke andar apne-aap hat jaata hai.
- Kanooni records upar bataye gaye samay tak rakhe jaate hain, phir hata diye jaate hain.
Madad chahiye?
Login nahi ho raha, ya pandit/admin account delete karna hai? Apne registered number ke saath support@astrotejas.com par likhein — pehchaan confirm hone ke baad hum request aam taur par 7 din ke andar poori karte hain. Poori jaankari ke liye Privacy Policy padhein.
Delete karne ke baad aap usi number se naya account bana sakte hain, lekin purana data, kundli aur wallet wapas nahi aayega.